The Story Behind the Role

What's the most rewarding aspect of being a Customer Advisor at Flix, and how do you see your daily interactions directly impacting our passengers' overall travel experience?

As a Customer Advisor, you're the face of Flix, often the first and last person our passengers interact with. There's immense satisfaction in turning a potentially stressful travel situation into a smooth, positive experience. For instance, when a passenger is confused about their ticket or needs assistance with check-in, guiding them with a friendly smile and clear information makes a tangible difference. You see their relief, their gratitude, and know you've played a crucial part in ensuring they have a good journey. It's not just about selling tickets; it's about embodying our mission to make travel accessible and stress-free, one passenger at a time.

The job description mentions a strong team spirit and opportunities for learning and development. Can you share an example of how the team supports each other, especially during peak times, and what kind of growth opportunities are truly available for Customer Advisors?

Absolutely! Our team at the Munich ZOB is truly a close-knit family. During peak hours, like busy holiday weekends or unexpected delays, that team spirit really shines. We constantly communicate, cover for each other during breaks, and step in to help a colleague who's dealing with a particularly complex customer issue. You're never alone. For growth, Flix is very invested in its people. Beyond the paid training and language courses, there are internal workshops where we share best practices, and mentoring programs that can help you explore different paths within the company. I've seen colleagues start as advisors and move into operational support or even office roles, all thanks to the opportunities and support provided here.

Description

At Flix, we offer a dynamic work environment with competitive pay, good development opportunities, and a technology-oriented approach that makes travel more accessible, sustainable, and affordable. As a Customer Advisor at Flix, you can make a difference by providing our passengers in Munich with a smooth and supportive travel experience – from ticket consultation to check-in. Join our dedicated team at Munich ZOB and help us create a first-class customer experience directly on-site. We work with passion to provide our guests with the best service – with a smile, good organization, and a strong team spirit.

What You'll Do

Provide friendly and competent advice to our customers and passengers in the FlixShop at Munich ZOB.
Sell tickets and inform about Flix services.
Ensure smooth operations before bus departures.
Actively coordinate passengers and assist with check-in.
Distribute informational materials such as flyers and magazines to our buses.
Actively shape a positive on-site customer experience.
Contribute to the continuous improvement of our processes.

What You'll Need

Availability for a full-time position (40h/ week).
Ideally, you have already gained experience in customer service, retail, at the airport, or in comparable areas.
You already have good German language skills; initial English language skills are also an advantage.
You are confident and routine in using PC, internet, and email communication.
As a service-oriented and communicative personality, you always present yourself professionally.
You remain calm and maintain an overview even in stressful moments.

Our Culture

Flix fosters a dynamic, technology-driven culture focused on making travel accessible and sustainable. They emphasize a strong team spirit, providing a supportive environment for professional growth through training and mentoring, and prioritizing work-life balance with flexible models. Employees are empowered with trust and autonomy to implement ideas and shape their career paths, contributing to an excellent customer experience.

Kundenberater (m/w/d) FlixBus