The Story Behind the Role

What's the most challenging aspect of maintaining security in a dynamic retail environment, and how does the team collaborate to overcome these situations?

Maintaining security in retail is incredibly dynamic; every day brings new situations. The biggest challenge is often anticipating and subtly reacting to developing situations, especially when dealing with potential theft without disrupting the positive shopping experience. However, we're never truly alone. Our team operates on a strong foundation of trust and clear communication. We often work in pairs or have backup protocols, and our training emphasizes de-escalation and keen observation. Knowing you have a supportive team and well-defined procedures, coupled with continuous learning, truly makes a difference. It's incredibly rewarding to know you're directly contributing to a safer environment for everyone.

The description mentions diverse development and advancement opportunities. Could you share an example of how an Individual Contributor detective has grown within the company, perhaps moving into a more specialized or leadership role?

Absolutely! We've seen many detectives start here and flourish. For instance, one of our colleagues, who began as an operational detective, showed a real knack for understanding and optimizing our surveillance systems. Through our internal training programs and by taking initiative on innovative projects, they specialized in advanced CCTV monitoring and analysis. This led to them leading the implementation of new technologies across several stores, effectively creating a new, more specialized role for themselves. The company actively encourages this kind of professional evolution, providing resources and mentorship to help you carve out your own growth path, whether it’s deeper specialization or stepping into a more coordinating capacity.

Given the need for flexibility, especially during evening hours, how does the company support its detectives in maintaining a healthy work-life balance?

We understand that flexibility, particularly evening shifts, can impact personal life. Our approach is to create a predictable yet adaptable schedule where possible. We use a transparent scheduling system, allowing teams to communicate preferences and swap shifts when needed, ensuring everyone has sufficient notice. The company culture values our well-being; it's not just about covering shifts but making sure our employees are rested and engaged. We prioritize a pleasant working atmosphere, which extends to respecting personal time, and our team-oriented approach means everyone pitches in to support colleagues' needs where possible.

Description

For our growing company, we are seeking motivated and reliable detectives (m/f/d) to join us as soon as possible, providing support in retail food environments. As part of our dedicated team, you will significantly contribute to the safety and well-being of our customers and employees.

What You'll Do

Monitoring sales floors, entrances, cash register areas, or storage zones
Utilizing surveillance technology (e.g., cameras, monitors)
Conducting access controls
Detecting and preventing shoplifting
Recognizing suspicious behavior
Collaborating with police and store personnel on findings
Preparing reports on special incidents
Documenting findings, person descriptions, or timelines
Maintaining a friendly, yet firm demeanor towards customers and suspects

What You'll Need

Proof of the **professional qualification according to §34a GewO** (German Trade Regulation Act)
Experience in security services or retail is advantageous
Friendly, professional, and service-oriented appearance
Strong reliability and sense of responsibility
Flexibility regarding working hours, especially in the evening hours

Ladendetektiv (m/w/d) in Bochum