The Story Behind the Role

Given the dual focus on Key Account Management and regulatory compliance in a fast-paced environment, what are the most significant challenges an Operations Specialist might face, and how does Bolt support its team members in overcoming them?

That's a fantastic question, and it hits right at the heart of this role! The biggest challenge is often balancing the commercial drive for fleet performance with the stringent PHV regulations in Germany. You're constantly negotiating, optimizing, and ensuring compliance, sometimes with competing priorities. It can feel like walking a tightrope. But here's the thing about Bolt: you're never alone. We have an incredibly collaborative culture. You'll work closely with dedicated Policy and Legal teams who are experts in their field, providing guidance and support. We also emphasize continuous learning and process improvement; there's a real drive to share best practices and build efficient systems, so you're not reinventing the wheel. Plus, the hybrid model allows for focused work and in-person brainstorming sessions to tackle complex issues. It's challenging, yes, but deeply rewarding to see your efforts directly contribute to a safer, more efficient urban mobility landscape.

The job description mentions unique career opportunities and professional growth. Could you share an example of how an Operations Specialist in this role might progress within Bolt, perhaps by taking on new challenges or specializing in a particular area?

Absolutely! One of the things I love about Bolt is the clear path for growth if you show initiative. For an Operations Specialist with a KAM focus, a common trajectory would be to deepen their expertise in a specific market or expand their portfolio to manage even larger, more strategic accounts, potentially moving into a Senior Operations Specialist role. We've also seen specialists transition into more project-oriented roles, leading efficiency initiatives, or even moving into regional operations management if they demonstrate strong leadership potential and a knack for scaling. Because you're exposed to Policy, Legal, and other operational facets, you could also specialize in areas like regulatory compliance or partner strategy. The key is that we actively encourage internal mobility and provide the resources—whether it's mentorship, training, or opportunities to lead small projects—to help you carve out your unique path here. Your growth directly contributes to Bolt's success, and we genuinely invest in that.

Bolt's mission to 'make cities for people, not cars' is inspiring. How does an Operations Specialist, particularly with the KAM focus, directly contribute to this broader mission beyond just managing fleet performance and compliance?

That's a fantastic insight into our core mission! While managing fleet performance and ensuring compliance might seem operational, it's absolutely integral to making cities more people-centric. Think about it: by optimizing utilization rates and improving service quality with our fleet partners, we're making Bolt a more reliable and attractive alternative to private car ownership. When rides are readily available, affordable, and safe, more people choose shared mobility, reducing traffic congestion, parking demand, and pollution. Your role ensures that the supply side of our ecosystem is robust and efficient, directly enabling our vision for sustainable urban transport. You're not just managing accounts; you're actively shaping the future of urban mobility, one efficient and compliant fleet at a time, making it easier for people to get around without needing their own car. It's a tangible impact you can see and feel in the cities we operate in.

Description

We're seeking a skilled Operations Specialist with a focus on Key Account Management (KAM) to expand and manage Bolt's fleet partner ecosystem in Germany. Bolt, one of Europe and Africa's fastest-growing tech companies with over 200 million customers across 50+ countries, is committed to creating an inclusive environment and working towards its ultimate mission: to make cities for people, not cars. This role is pivotal in building strong, performance-driven relationships with key fleets through regular business reviews, deal execution, and daily operational support. In parallel, you will ensure that driver and fleet operations remain compliant with German PHV regulations, upholding Bolt's reputation as a safe and reliable mobility provider. Working closely with senior leadership, this specialist will drive fleet performance, service quality, and city-level growth.

What You'll Do

**Key Account Management (Primary Focus):** Manage relationships with key fleet partners, including monthly business reviews, commercial negotiations, and performance improvement plans.
Monitor fleet KPIs (utilization, acceptance rate, ETAs, quality metrics) and implement targeted actions to optimize results.
Identify growth opportunities within the fleet base and support onboarding of new high-potential partners.
Contribute to process improvement, efficiency projects, and scaling best practices across cities.
Serve as the main contact for strategic accounts, ensuring clear communication and issue resolution.
Collaborate cross-functionally with Operations, Policy, and Legal teams to align partner performance with Bolt's broader goals.
Coordinate with local authorities on licensing queries and escalate any compliance risks.
Support smooth driver and fleet onboarding processes and maintain accurate documentation in line with local requirements.

What You'll Need

2–4 years' experience in operations, account management, or fleet management.
Excellent relationship-building and negotiation skills.
Strong data literacy and ability to translate insights into actions.
Fluent in German and English (written and spoken).
Proactive, structured, and able to work independently in a fast-paced, regulated environment.
We highly value drive, intelligence, and integrity; please consider applying even if you don't tick every box.

Our Culture

Bolt fosters an inclusive and growth-oriented environment, prioritizing employee well-being through unique career opportunities, wellness perks, and a generous sabbatical policy. They encourage strong collaboration across teams and offer a flexible hybrid work model, all while driving a mission to make cities more people-centric.