The Story Behind the Role

What are the most significant operational challenges a Store Manager faces in ensuring "lightspeed" delivery and a world-leading customer experience, and how does Wolt support managers in overcoming them?

Being a Store Manager here is definitely a high-energy role! The biggest challenge often comes down to balancing that 'lightspeed' delivery promise with perfect inventory management and an evolving product selection. Imagine needing to predict demand for fresh produce while also ensuring our delivery riders have a seamless pickup experience – it’s a constant puzzle. But that's where the thrill lies. Wolt isn’t about throwing you in the deep end alone; we have dedicated Operations Teams you'll collaborate closely with, sharing insights and refining processes. Plus, you'll be empowering your Shift Leads, truly building a team that can tackle anything. The impact is immediate: happy customers getting their groceries in minutes, and you're at the helm of making that happen, directly shaping how grocery shopping evolves in Germany.

Given the fixed-term nature of this position, how does Wolt ensure a Store Manager can still build a lasting impact and contribute to the long-term vision of Wolt Market in Germany, particularly concerning team development and operational innovation?

That's a fair question about the 12-month term. What’s crucial to understand is that Wolt operates at such a rapid pace that a year here is like several years elsewhere in terms of impact. You’re not just maintaining; you're actively building and innovating. Your contributions to streamlining operations, optimizing inventory, and especially in developing your Shift Leads, create foundational improvements that persist long after your term. We're constantly evolving, and the insights you gather, the processes you optimize, and the talent you nurture are invaluable to our continuous growth in Germany. Many fixed-term roles here convert or lead to other opportunities because the contributions are so tangible and significant to our long-term vision of redefining grocery shopping.

Description

Join Wolt, a dynamic technology company transforming local commerce, from restaurant food to "almost everything" delivery across 500+ cities in 30 countries. Following its merger with DoorDash, Wolt continues its ambitious global expansion.

This specific role is for a Store Manager within Wolt Market, our innovative grocery store concept focused on unparalleled convenience and customer experience. As a key player in our German growth, you will lead one of our stores, having a strong influence on city operations and directly shaping the future of grocery shopping. This is a unique opportunity to contribute significantly to one of Europe's fastest-growing companies.

Please note: This is a fixed-term position for 12 months, starting from the beginning of March 2026.

What You'll Do

**Team Leadership & Development**:
Lead, grow, and motivate a team, including 2-4 Shift Leads, guiding, coaching, and developing them according to Wolt's leadership values.
Ensure Shift Leads are equipped with the necessary knowledge and tools for smooth day-to-day operations, including freshness, inventory, and stock management.
Manage the entire employee lifecycle for your team, including hiring, training, providing daily feedback, and conducting bi-annual 1:1 performance reviews and goal setting.
Foster a positive and productive work environment, organizing team events a couple of times a year.
**Operational Excellence**:
Collaborate closely with the Operations Team to continuously improve store processes and ensure fast delivery and fluent operations.
Actively participate in internal and external meetings to drive operational efficiency.
Monitor shrink levels and implement strategies to control food waste effectively.
Manage shift scheduling efficiently to meet operational demands.
Oversee the handling of incoming goods and store orders, ensuring optimal stock levels.
Ensure the store and colleagues have all necessary resources for rapid growth, from office supplies and IT devices to new fridges.
**Cross-Functional Collaboration**:
Work in close collaboration and communication with other Wolt functions to ensure an optimal selection and range of products for sale.

What You'll Need

Proven leadership experience with a demonstrated ability to motivate and develop teams.
Experience working in a grocery store environment is a significant plus.
A fast learner with excellent multitasking abilities.
Proactive, service-minded, and possessing a strong \"can-do\" attitude.
Comfortable and thrives in a fast-paced, entrepreneurial environment.
Flexibility to work during days, evenings, and weekends as required by store operations.
Data-driven and analytical mindset, capable of using data to inform decisions and drive improvements.
Fluent in English; proficiency in German is considered a valuable asset.

Our Culture

Wolt fosters a dynamic, fast-paced, and challenging environment where self-starters can learn significantly, make a substantial impact on the company's growth, and enjoy a collaborative, customer-focused team culture. While demanding, there's a strong emphasis on fun and personal development, with a clear path for professional growth.

Store Manager (WM), Düsseldorf (fixed-term)