Product Manager – Sales Support Automation and AI
The Story Behind the Role
What is the most exciting challenge for a Product Manager at Atlassian in the first 90 days?
The most exciting challenge will be to immerse yourself in our sales and support workflows and identify the most impactful opportunities for automation and AI. You will be working with a wealth of data and will have the opportunity to make a real difference to the efficiency and effectiveness of our teams. We are looking for someone who can hit the ground running and start delivering value from day one.
What is a quality you''re looking for in a candidate that isn''t on the formal job description?
We are looking for a product manager who is a true team player. At Atlassian, we believe that great things are achieved through collaboration. We want someone who can build strong relationships with our sales, support, and engineering teams, and who can work effectively in a cross-functional environment. A positive and collaborative attitude is a must.
How does this role contribute to the company''s larger mission?
This role is key to Atlassian''s mission of unleashing the potential of every team. By building intelligent and automated solutions for our sales and support teams, you will be directly contributing to our ability to provide a world-class customer experience. You will be helping us to scale our operations and to continue to grow our business.
Working at Atlassian Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.
What You'll Do
- Work closely with customer service and velocity sales teams to identify and implement Artificial Intelligence(AI) solutions and automation into existing workflows to drive efficiency, applying analytical and data-driven approaches tofinding solutions.
- Drive strategy, vision, and roadmap for automation and AI solutions in Sales and Support processes andalign them with company goals and objectives, leveraging both quantitative and qualitative data.
- Partner with internaltechnology teams to support and deliver new capabilities and system improvements that increase the efficiency andeffectiveness of our Sales and Support teams.
- Create product specifications that clearly identify problems, opportunities,goals, metrics, use cases, and product requirements that help design and engineering teams develop solutions and measuresuccess.
- Monitor project performance, track key metrics, and iterate on features to improve usability, functionality, andoverall user satisfaction.
- Act as a subject matter expert on automation technologies and AI applications, related to salesprocesses, tools, and applications, and support the evaluation of new vendors/tools.
- Represent Sales and work with IT toprovide feedback from the field.
- Actively research and experiment with new technology in the emerging AI application spaceand identify and test AI innovations in the company’s existing tool stack.
- Build and maintain strong relationships withcollaborators and executive management, to ensure alignment and drive successful outcomes.
- Participate in buildingbusiness requirements, user acceptance testing, and implementation activities.
- Work with stakeholders and vendors to helpidentify new use cases and areas to expand the usage of existing tools like Salesforce, Intercom, etc.
- Demonstrate a quickunderstanding of systems and technical concepts and an ability to lead high-level processes, tools and AI- relatedconversations.
- Work independently with little or no supervision while maintaining a high level of efficiency, within adistributed remote and global organization.
- Effectively communicate roadmap updates to a wide stakeholder audience.
- Adopt a metrics-guided approach using data to frame, inform, and guide the prioritization and decision-making process, tomanage the health of assigned projects through delivery, and to assess the success and impact.
What You'll Need
- Must have a Bachelor’s degree in Computer Science, Electronic Engineering, or a related field of study.
- Must have six (6) years of progressive product management experience, including experience building and developingautomation and AI tools, such as UiPath, Workato, and Camunda, for marketing, sales, and support organizations in SaaScompanies to improve efficiency.
- Must have six (6) years of experience leading sales or customer support related tools and systems for internal salesstrategy/ops/support organizations.
- Must have six (6) years of experience delivering projects using LLM models.
- SPECIAL REQUIREMENTS: Must pass technical interview.
Provenance Trail
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- Source:Atlassian Careers
- Last Verified:September 22, 2025